Shipping policy

SHIPPING POLICY

EZMA is committed to delivering your orders safely and efficiently.

Shipping Rates

• Cairo & Giza: 70 EGP

• El Shorouk, Madinaty, Obour City, Badr City & 10th of Ramadan: 80 EGP

• Alexandria, Ismailia, Suez & Port Said: 85 EGP

• Hurghada, Marsa Matrouh & North Coast: 110 EGP

Estimated Delivery Time

• Cairo & Giza: 3–4 business days

• All other locations: 3–6 business days

Delivery times may vary during holidays, sales periods, weather conditions, or circumstances beyond our control.

Order Inspection

Customers must inspect their order while the courier is present.

Any issues regarding defects, damages, missing items, incorrect products, or other concerns must be reported immediately before the courier leaves.

Once the courier has left the delivery location, the order will be considered accepted by the customer, and no claims regarding defects, damages, missing items, incorrect products, exchanges, or refunds will be accepted.

Exchange Policy

EZMA does not offer refunds.

Exchanges are only available for manufacturing defects reported in accordance with our Exchange Policy.

Failed Delivery Attempts

If a delivery cannot be completed due to incorrect information provided by the customer or the customer's unavailability, additional shipping charges may apply for re-delivery.

For any shipping-related inquiries, please contact us through our customer support channels.