Refund policy

REFUND & EXCHANGE POLICY

At EZMA, we take pride in the quality of our products.

We do not offer refunds on any purchases.

Customers are kindly requested to inspect their order upon delivery while the courier is present.

Any issues, defects, incorrect items, or concerns regarding the order must be reported immediately before the courier leaves.

Once the courier has left the delivery location, the order will be considered accepted by the customer, and no claims, exchanges, or requests regarding defects, damages, missing items, or incorrect products will be accepted.

Exchanges are only available for manufacturing defects that are identified and reported during the delivery inspection and within 14 days of receiving the order.

To be eligible for an exchange:

• The item must be unworn, unused, and unwashed.

• Original tags must remain attached.

• Proof of purchase must be provided.

• The item must be returned in its original condition.

Products damaged as a result of misuse, improper care, alterations, accidents, or normal wear and tear are not eligible for exchange.

EZMA reserves the right to inspect all returned items before approving any exchange request.